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Terms of Service

Effective Date: January 1st, 2025

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Nebo Laundry (“we,” “our,” “us”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, use our services, or interact with us online.

Welcome to Nebo Laundry (“we,” “our,” “us”). By accessing or using our website and services, you agree to the following Terms of Service (“Terms”). Please read them carefully. If you do not agree, you should not use our services.

1. Services Provided

Nebo Laundry offers dry cleaning, shirt laundry, wash & fold, and pickup and delivery services. Services may vary by location and availability.

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2. Customer Responsibilities

By using our services, you agree to:

  • Provide accurate information (contact details, addresses, payment information).

    • We may collect the following types of information:

    • Personal Information: Name, email address, phone number, billing and shipping addresses, payment details, and order history.

    • Account Information: Username, password, and preferences if you create an online account.

    • Service Information: Pickup and delivery addresses, instructions, and details related to your dry cleaning or laundry orders.

    • Technical Information: IP address, browser type, device information, and cookies to improve your browsing experience.

      • How We Use Your Information

        • We use your information to:

          • Process and fulfill orders (pickup, delivery, and in-store services).

          • Communicate with you about your orders, promotions, and updates.

          • Improve our website, services, and customer experience.

          • Comply with legal requirements and prevent fraud.

          • We will never sell your personal information to third parties.

          • Ensure items dropped off or scheduled for pickup are clearly marked and suitable for dry cleaning or laundering.

          • Pick up completed orders in a timely manner (if not using delivery).

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3. Garment Care & Limitations

We exercise great care in cleaning and processing garments entrusted to us. However:

  • We are not responsible for pre-existing damage, color loss, shrinkage, or weak fabrics.

  • We may decline service on items deemed unsafe or unsuitable for cleaning.

  • Stain removal is not guaranteed, though we make every effort to treat stains appropriately.

  • Any claims for damaged or missing items must be made within 48 hours of delivery or pickup.

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4. Pickup & Delivery

  • Customers must have items ready at the agreed pickup time and location.

  • If our driver arrives and there are no items to collect, a $5 “nothing to pickup” fee may apply.

  • Delivery times are estimates; delays may occur due to traffic, weather, or other unforeseen events.

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5. Payments & Billing

  • Prices are posted on our website and may change without notice.

  • Payment is due at the time of service or upon delivery, unless other arrangements are made.

  • Unpaid balances may result in service suspension and collection action.

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6. Unclaimed Garments

Garments not picked up within 90 days may be considered abandoned and donated or disposed of at our discretion.

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7. Promotions & Discounts

Any promotions, coupons, or discounts are subject to change and may have expiration dates or limitations.

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8. Limitation of Liability

To the fullest extent permitted by law, Nebo Laundry is not liable for:

  • Incidental, indirect, or consequential damages.

  • Loss of use, emotional distress, or inconvenience related to our services.
    Our liability for any item shall not exceed 10 times the cost of cleaning that item.

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9. Website Use

By using our website, you agree not to:

  • Misuse the website or interfere with its functionality.

  • Attempt unauthorized access to our systems.

  • Copy, reproduce, or distribute our website content without permission

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10. Termination

We reserve the right to suspend or terminate service to any customer who violates these Terms, engages in abusive behavior, or fails to pay for services.

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11. Governing Law

These Terms are governed by the laws of the State of Utah.

 

Privacy Policy

1.Enrollment

By providing your phone number or email address to Nebo Laundry and Dry Cleaning, whether in-store, online, or by phone, you agree to receive service-related notifications via SMS (text) and/or email.

2. Information We Collect

In order to provide our services, we may collect your name, address (for delivery), phone number, email address, and service preferences.

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3. How We Use Your Contact information

  • Notifications when your order is ready

  • Confirmations for delivery or pickup

  • Occasional service-related updates (e.g., holiday hours, closure dates)

  • Digital receipts or account-related messages

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Sharing Your Information

  • We only share your information with trusted third parties when necessary, including:

    • Payment processors to complete transactions

    • Delivery providers for pickup and delivery services

    • Service providers who help us maintain and improve our website

    • These partners are obligated to keep your information secure and use it solely for the intended purpose.

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4. Message Frequency

Notifications are transactional and depend on your visits and activity, usually fewer than 10 messages a month. Email Frequency may be higher if you opt in to receive digital receipts or account updates. 

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5. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, use, or disclosure. However, no method of online transmission is 100% secure, and we cannot guarantee absolute security.

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6. Opt-Out

You may request to: Opt-out

  • SMS: Reply STOP to any text, contact the store, or adjust online settings

  • Email: Click "unsubscribe" on any message, contact the store, or adjust online settings

 

Reply STOP to unsubscribe or HELP for assistance.

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7. Disclaimer

Standard Message and data rates apply for SMS depending on your carrier plan.

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6. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

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7. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us:

Nebo Laundry and Dry Cleaning
📞 (801) 210-2102
📧 nebolaundry@gmail.com

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